12-Month UK Replacement Warranty & Returns Policy

1. Scope of 12-Month Warranty Coverage

Every certified refurbished smartphone supplied by Apex Mobile UK comes with a comprehensive 12-month hardware guarantee starting from the recorded delivery date. This warranty covers all internal manufacturing and component defects, including:

• • OLED / AMOLED display assemblies, digitizers, and multi-touch responsiveness
• • Logic board circuitry, CPU/GPU throttling, and internal storage NAND health
• • Biometric identification sensors (Apple Face ID, Touch ID, Samsung ultrasonic fingerprint)
• • Cameras, optical image stabilization (OIS), LiDAR scanners, and flash units
• • Charging port flex cables, wireless Qi charging coils, and NFC chips
• • Battery performance (guaranteed to maintain over 80% maximum capacity over warranty period)

2. 14-Day Money Back Guarantee

In compliance with the UK Consumer Rights Act 2015, customers may return any device within 14 calendar days of receipt for a full refund without penalty, provided the unit remains in original cosmetic condition with the tamper-evident serial seal unviolated.

3. Diagnostics & Return Procedure

If an issue arises, contact our Newport engineering support desk at 39 Commercial Road, Newport, NP20 2AN. We generate a prepaid Royal Mail Tracked 24 return shipping label. Upon receipt at our diagnostics cleanroom, devices are bench-tested within 24 hours and either repaired using OEM components or replaced with an equivalent Grade A+ unit.