Operated by Thomas Bolland T/A Apex Mobile UK | TikTok Shop: Frederica133 (Seller ID: 7494991313159619956, Merchant ID: 610133) 📞 Hotline: (+44) 7857 328248 | 📍 Manchester Facility: M11 1AA | Reg: NP19 0AN
📞 Direct UK Customer Service & Engineering Desk

Get in Touch with Apex Mobile UK

Whether you need technical support, warranty assistance, order tracking via Royal Mail, or TikTok Shop order validation, our Manchester operations team is ready to assist.

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Telephone & WhatsApp

Official Customer Support & Logistics Hotline

(+44) 7857 328248
Local UK: 07857 328248
  • Mon - Fri: 08:30 - 18:00 GMT
  • Saturday: 09:00 - 14:00 GMT
  • Sunday: Closed (Emergency RMA on Call)
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Email Support

2-Hour Rapid Response SLA on Business Days

support@apex-mobile.co.uk contact@apex-mobile.co.uk

For order cancellations, invoice requests, and warranty RMA documentation.

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Operational Facilities

Diagnostics Hub & Registered Office

Manchester Logistics & Lab:
Unit 1, 1119 Ashton Old Road, Manchester, Greater Manchester, England, M11 1AA
Registered Business Office:
St Vincent Road, Newport, South Wales, NP19 0AN

Submit Technical / RMA Inquiry

Please fill out the form below. For replacement claims, please provide the 15-digit IMEI printed on your PhoneCheck certificate or device SIM tray.

Thank you! Your message has been received by our Manchester customer support team. Ticket reference #APX-7821 created. We will respond within 2 hours.
🛡️ Verified TikTok Merchant Entity
  • Shop Account: Frederica133
  • Official TikTok Seller ID: 7494991313159619956
  • Internal Merchant Code: 610133
  • Sole Proprietor: THOMAS BOLLAND
  • HMRC UTR: 83921 61013
  • UK VAT Number: GB 385 903 025
  • Logistics Official Phone: (+44) 7857 328248
  • Fulfillment Hub: Unit 1, 1119 Ashton Old Road, Manchester, M11 1AA
  • Registered Office: St Vincent Road, Newport, South Wales, NP19 0AN
12-Month Warranty RMA Returns

When returning a handset for warranty service or exchange:

  1. Call our hotline (+44) 7857 328248 or submit an RMA ticket above.
  2. Ensure your iCloud or Google Account is removed from the handset.
  3. Package safely with original air-column box and include your RMA slip.
  4. Send via tracked post to our Manchester Refurbishment & Logistics Facility.
⏱️ Replacement units are dispatched within 24 hours of receiving returned hardware.